Keeping your World ID App secure is essential. Protect your device, your backups, and your credentials by following these best practices:
1. Protect your phone
NEVER allow strangers to handle your phone.
Orb Operators should never ask to handle your phone. If anyone does, stop interacting with them and report the encounter to our Support team.
Always keep your phone locked when not in use.
Keep your operating system updated to the latest version.
Do not jailbreak (iOS).
Only download apps from official stores such as the Apple App Store.
2. Enable biometric authentication
Adding biometric protection helps prevent unauthorized access.
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On iOS (Face ID)
On your World ID App, tap your profile picture to open Settings.
Select the Privacy & Security option.
Enable Require Face ID.
3. Backup and recovery
- It is recommended that you add an available login method to your World ID App as soon as possible. This allows you to recover your account if your phone is lost, stolen, or replaced. You can find more details about login methods in this article: How do I sign in to my account?
- NEVER share your login credentials with anyone, including customer support. This may result in loss of access to your account and revocation of many World ID App features.
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