The Account Deletion feature gives you full control over your account, allowing you to remove your profile from the World ID App permanently.
Is Account Deletion the same as Data Deletion?
No. It’s essential to distinguish between account deletion and data deletion, as each serves different purposes.
Data deletion (“Clear optional data”) involves removing personal information such as profile data, optional analytics and push notification and face and iris images donated for training, while allowing you to retain access to the World ID App.
In contrast, account deletion means permanently wiping your account, resulting in the loss of all access to the app and its features.
Both are automated features, and your data or account will be deleted immediately.
Account Deletion
To request a permanent deletion of your account, follow these steps:
- Tap your profile photo in the top left corner.
- Select the Privacy & Security option
- Tap Delete account.
- You’ll then be asked to confirm your choice. Tap Confirm account deletion to proceed.
What happens after you confirm deletion?
- The deletion process may take up to 30 days to complete.
- You will receive one confirmation only, including a timestamp of the request. Please keep this for your records.
- Once confirmed, you may uninstall World ID App from your device.
You may keep your backup if you plan to access the World ID App in the future. However, if you delete your backup, your account will not be recoverable.
If you have a personal data request that goes beyond deleting your optional data, please take a look at our article, Where do I reach out for personal data requests?, for guidance.
What data is deleted?
Once your account is deleted, the following data is no longer accessible:
- Profile information
- Account data
- Push notifications
- Optional data for model training
- World ID
Exceptions to account deletion
As part of our compliance and legal obligations, there is one notable exception to the account deletion process. Users who are flagged for fraud will be notified that we cannot delete their information for security reasons.
If you have more questions about the specifics of what data has been removed after account deletion, please reach out through our Privacy Portal.
What happens if I want to delete my data and I lose access to World ID App?
If you want to delete your World ID App data but can’t access the app, you can request assistance from our Support Team through the app or through our official social media support channels to try to restore access to your account. Once you regain access, you can follow the steps above to delete your data.
If you couldn’t perform the data deletion through the app and you are an inactive user for more than twenty-four months, we will always make sure that your data is deleted during our periodic data deletion procedures. Through this process, we make sure to clean up our databases from information that is no longer necessary to keep or process.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.