If you entered an incorrect date of birth when creating your account or need to verify that you are over 18 (or older, depending on your country) to use World ID App, you will see one of the following screens for age verification:

At Account Creation Stage:

During Orb Verification:

Each screen will outline the available options for completing the process. These are the following options:

1. Verify Credentials 

If this option is available to you, you may be able to use an NFC-enabled ID to verify your age.

NFC (Near Field Communication) is a wireless technology that allows your phone to read information from a compatible card, device, or document located in close proximity — for example, when you tap your phone on your passport during verification. Most modern smartphones have NFC built in, and it needs to be turned on in your phone’s settings.

You can find more details in this article: What are World ID Credentials and how do I use them in World ID App?

2. Contact Support

You can tap this button to request assistance from our team.

Once you enter the Support chat, please write any of the following sentences or keywords so your request is handled more efficiently:

• I need to change my date of birth
• DOB
• I'm over 18 years old
• I need to verify my age
• My age is incorrect
• Age verification

Our team will then review your case and provide assistance as soon as possible.

Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.