Verifying Identity
Get your humanity verified at an Orb or use other credentials.
Orb Verification
How do I order an Orb delivery to my location?
Request an Orb Verification at Home.
With Orb Delivery, an Operator brings an Orb to your location so you can complete World ID verification without visiting a fixed Orb site. You choose a time slot that works for you, and a verified Operator arrives with the Orb during your booked window.
Availability: Orb Delivery is currently available in select cities and to eligible users only.
Before you start
- This option is for humans who have not already verified their World ID at an Orb.
- You must enable World ID app location permissions to access this feature.
- You can only have one active order at a time.
What to expect from your session
An Operator will arrive at your location during your booked time window, carrying an Orb. The verification itself takes just a few minutes per person.
Where the meeting happens
- The Operator will not enter private homes or apartments.
- If you're at a home address, plan to meet at your front door or building entrance.
- If you're in an apartment building or hotel, the lobby works well as a meeting point.
- The Operator may call you through the app when they're on their way or nearby — calls are anonymous, and your phone number is not shared.
How to set yourself up for a successful scan
- Find a spot with good, even lighting — avoid standing directly in front of a bright window or in strong sunlight, as this can affect the scan
- Make sure there's enough room to stand comfortably in front of the Orb
- Have your World ID app open and ready when the Operator arrives
- If you're booking for a group, note that up to 5 people can verify in a single session
How to order an Orb delivery
- In your World ID app, open the Credentials tab
- Tap the Get verified button
- Go to Find an Orb
- Allow location to continue
- Tap the Orb Delivery option
- Enter or search your delivery address
- Confirm your address to continue
- Select a date and time
- Enter the number of humans who wish to verify their World ID with the Orb. Maximum 5 humans per session
- Allow notifications when prompted
- Add your phone number to receive a verification code and allow the Operator to reach you
- An SMS code will be sent to your number. Enter it to continue
- Review your details and tap Confirm order
- Wait for the order confirmation screen to complete your booking
- Once the Operator arrives, you'll receive a notification. Tap Start verification to begin
You can find more details about the Orb verification experience in this article: How do I get verified at an Orb location without staff?
Frequently Asked Questions
Can I contact the Operator?
Yes. Calls are made through the app, and your number is not shared.
Can I cancel my order?
Yes. You can cancel your order before the Orb is delivered to you.
Please note:
- Canceled orders count toward your weekly limit
- You can make up to 3 booking attempts per week
Why don’t I see Orb Delivery?
You may not see this option if:
- The feature is not available in your area
- Location permissions are disabled
- There are no available time slots
How can I prepare for the Orb verification?
See the What to expect from your session section above. For more details on the verification process itself, see: What should I expect when getting my World ID verified at an Orb location?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How does the Orb work?
The Orb captures and processes photos to verify you're a unique human — without keeping your images. It takes pictures of your face and eyes, then encrypts the package and sends it to your phone, where only you control it by default.
From those photos, the Orb also generates permanently encrypted codes that are stored across secure databases. These codes are what stop anyone from verifying twice. They're processed using secure multi-party computation (SMPC), meaning no single party ever holds the complete data.
Will the Orb hurt my eyes?
No. The Orb is completely safe and will not harm your eyes.
The Orb is built to comply with international eye-safety standards, including IEC 62471, the technical standard for the safety of imaging products that use light. As World updates the technology used to verify uniqueness and personhood, safety and privacy stay at the centre of every change.
What happens to the images taken by the Orb?
The Orb is used to verify a person's humanness and uniqueness as part of the World ID protocol. Here's the flow, end to end:
- Liveness check — The Orb first confirms there's a real human standing in front of it.
- Image processing — The eye photos are abstracted and permanently encrypted into anonymous fragments. Independent parties process those fragments via SMPC to confirm your uniqueness.
- Packaging & transfer — All photos and photo derivatives are encrypted and "signed" by the Orb to guarantee authenticity, then sent to your phone via the Orb's backend server.
- Backend can't see your data — The backend that relays the package to your phone cannot decrypt it. Only your phone can.
- Originals deleted — The Orb deletes the captured images immediately after processing.
To learn more about the Orb, please visit our Orb Frequently Asked Questions blog post.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I find an Orb near me?
Find an Orb
Follow these steps to find an Orb using your World ID app:
1. Open the World ID app and tap go to the Credentials to Get Verified.
2. Select Find an Orb
3. Tap the Allow location button if you wish to see the nearest Orb location, or select the Skip option to continue. Note: Always select Allow to get the most accurate results as you will not be able to manually type a location of your choice.
Visit an Orb Location
Explore the locations where you can find an Orb. Each location will display its address and opening hours.
Orb locations are walk-in — no appointment is needed. Visit during the location’s opening hours, and when you’re with the Orb, tap I am with an Orb now in the app to begin verification.
What can I do if there are no Orbs near me?
While there might not be any Orbs in your area yet, we are constantly expanding our network, and there will be more Orbs around the world in the future.
The availability of the Orb in specific countries depends on a variety of factors, such as regional regulations and our developer resources. You can select Notify me and register your email to get push notifications whenever Orb verification is available in your country.
Follow our official channels of communication for future announcements on availability.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why did my World ID verification fail?
When trying to verify with World ID at an Orb, you may sometimes see this message in your World ID app:
World ID verification was not successful.
This can feel confusing or frustrating, so here’s what you need to know — and what you can do about it.
Note: For questions about age verification, please follow the link to this article instead How do I confirm my date of birth?
Why does verification fail?
There are two main reasons why verification may not succeed:
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You may have already verified before
World ID ensures each person can only sign up once. If the system detects that you have already created a World ID (even with a different phone, account, or email), it won’t allow another verification. -
The system made a rare error
In very rare cases, the system may mistakenly reject someone who has never signed up before. To learn more, please visit this blog post: https://world.org/blog/engineering/biometric-performance-billion-person-scale
Troubleshooting
If you see “World ID verification was not successful,” try the following:
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Retry verification
- Wait a moment and try again.
- Most users who face this error succeed after 1–2 retries.
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Check your scan quality
- Open your eyes as wide as possible during the scan.
- Avoid blinking right as the Orb captures your iris.
- If you’re at an Orb with staff present, they may remind you to adjust your eye position.
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Think about past verifications
- Did you get World ID verification at an Orb before? (even with another account or phone)?
- If yes, you won’t be able to get verified again by an Orb.
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If retries don’t work
- You may have hit a rare false rejection. This doesn’t mean you’re permanently blocked. In many cases, another attempt on a different day may succeed.
- Keep an eye out in the app or our official channels: If repeated retries fail, you may see an option to contact Support for further help. Alternatively, you can ask for assistance through our dedicated support channels found here: How can I connect with World on Social Media?.
Important things to know
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Your biometric data stays private.
World ID uses privacy-preserving technology. Your iris code cannot be traced back to you personally. -
We cannot disclose individual verification status.
For legal and privacy reasons, we cannot confirm whether your rejection was due to a duplicate or an error. The only information available is what you see in-app. -
System accuracy is high, but not perfect.
Our team is continuously improving the system to reduce this even further.
In short: Most verification failures mean you’ve already been World ID verified at an Orb. In rare cases, it could be a one-off error. Retrying once or twice usually helps.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What should I expect when getting my World ID verified at an Orb?
Getting verified by an Orb is a fast and easy process that will only take a couple of minutes. Before getting verified, it's best to be prepared on what to expect in order to have a seamless and secure signup experience. You’ll find common questions and answers about this process below.
Alternatively, you can follow the recommendations in this blog post: Tips and best practices for verifying your World ID at an Orb.
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What should I prepare or be aware of before going to an Orb location?
- Make sure to bring your phone and that it is sufficiently charged to complete the signup process.
- Your device needs a strong and reliable network connection.
- Do not wear colored or hard contact lenses (soft lenses are ok). If you're wearing glasses, you'll need to briefly remove them during the verification process.
- Wear no or minimal makeup. Some makeup may reflect light and make it difficult for the Orb to image process.
- If you visit an Orb location with staff, the staff should never:
- Handle your phone. Never allow strangers to handle your phone as well!
- Ask for money, cryptocurrency, or gifts.
- Ask for personal information such as a phone number or email address.
- Offer anything, including money, in exchange for World ID or app-related benefits.
- If anyone at the Orb location performs any of the above (or you have any other security concerns), please cease interacting with them immediately and report it to our Support team. You can follow the instructions in this article to do so: I can't find what I need. How do I contact support?
- Review our help center article on how to keep your World ID app safe.
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Where do I find my QR code to show to the Orb?
When verifying your World ID with an Orb, you'll need to have your QR code ready to scan.
Follow these steps to find the QR code once you're at the Orb location and ready to proceed with the verification:
1. Open the Credentials tab in the World ID app, then tap Get Verified.
2. Follow the instructions to proceed until you reach this screen:
Make sure you review all of the information carefully before moving forward. Then select Agree and Continue when you're ready.
3. You will see a video explaining the verification process
4. After watching the video, the QR code will be generated on your device
Show your QR code to the Orb to begin the verification process. If you wish to exit, just tap on the X at the top of the screen.
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Why isn't my QR code scanning?
If you're having trouble scanning your QR code, please take note of the following best practices:
- Increase the brightness on your device's screen. Most of the time, QR codes won't scan if the screen brightness isn't high enough.
- Position the QR code so that it is not in direct sunlight. You want to make sure that there are no reflections on any screens that will prevent the QR code from being read.
- Do not zoom in on your QR code. The entire QR code should be visible, including a bit of the white around the edges.
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What are best practices when showing my face to the Orb?
The Orb will begin image processing your irises to verify that you are indeed a unique human being. This should only take a minute, and you'll be able to see the progress light up around the Orb's screen. In order to make sure the process goes smoothly:
- Remove any type of masks or eyewear.
- Some headwear may cast shadows on your face. Please remove it if possible.
- Open your eyes as wide as you can and avoid blinking. Try tucking in your chin and looking up at the Orb. This will naturally open up your eyes a bit more and make your irises more visible for the Orb.
- Make sure not to look away from the Orb's screen. Looking away during image processing will reset the Orb's tracking.
- Keep your head and body still during the verification.
During this process, remember to look at the Orb, not the progress animation on your phone. It's also important not to close your app immediately after the verification.
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The app shows that the verification failed. What can I do?
- Force-close the app, reopen it, and try again.
- Make sure you're using the latest version of World ID app.
- Refer to this article with more details about failed verifications: Why did my World ID verification fail?
- If the above steps don't resolve the issue, please contact our Support team.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I get verified at an Orb location without staff?
Overview
With the introduction of a new generation of Orbs in select locations, users can now independently complete their World ID verification quickly, accurately, and at their convenience—without requiring assistance from staff or an operator.
Benefits
- Ease and Flexibility: Complete the verification independently at your convenience.
- Guided Experience: Clear, interactive feedback ensures a smooth and efficient process.
- Enhanced Privacy: Secure handling of your data, maintaining your privacy throughout the verification.
Follow the steps below to perform self-serve World ID verification at an Orb.
Note: For information on how to prepare and what to expect at an Orb location, please read these resources:
Help Center Article - What should I expect when getting my World ID verified at an Orb location?
Blog Post- Tips and best practices for verifying your World ID at an Orb
How It Works
Step 1: Scan the QR Code
- Launch the verification process by tapping “Agree and Continue” in your app.
- A QR code will appear on your screen. Show this code directly to the Orb device.
- If you need additional guidance, tap the “Help” button for detailed instructions.
Step 2: Position Yourself for Verification
- The app will prompt you with the instruction: “Hold your phone next to the Orb”.
- Follow the on-screen instructions.
Step 3: Adjust for Optimal Capture
- The app and Orb will provide real-time guidance to help you achieve the correct position:
- Distance: You'll receive prompts such as “Move your face closer” if you're too far.
- Height: If your position is too high or low, you'll see directions like “Bring your face down a bit.”
- Stability: Once in the ideal position, you'll see a confirmation message: “Perfect position!”
- Clear View: If anything obstructs your face (like glasses), you'll be prompted to remove it.
- Face Detection: If the Orb cannot detect your face, you'll see the message: “Orb can’t see your face.”
Step 4: Automatic Capture
- When positioned correctly, the Orb automatically captures images of your face and eyes.
- A soft yellow light around the Orb will show your verification progress.
- You'll hear a pleasant sound, confirming the process has started.
Step 5: Verification Outcome
- On successful verification, you'll seamlessly continue to the next stage in your app.
- If verification fails, clear, actionable feedback will help you correct any issues.
- If the Orb times out (no face detected), you'll see the message: “Timeout. A face could not be seen.”
- Small vibrations on your phone alert you to look at the screen for helpful instructions.
If you are having issues completing the verification despite performing all suggested troubleshooting steps, please reach out to our support team through your World ID app.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
World ID for Zoom
How do I use World ID for Zoom?
What is World ID for Zoom?
World ID for Zoom is an app that uses World ID verification to confirm you are a real, unique person on video calls. Key features:
- Proof of Human in every Zoom meeting — verified by the Orb
- Authenticates on join, automatically — no manual action needed during meetings
- Live selfie, on-device match — privacy-first verification without oversharing
- Everyone in the meeting can see who is verified via the secure Human Badge
See it in action
Watch a quick overview of how World ID for Zoom works in a meeting:
Getting Started
What you need
- The Zoom desktop app on macOS or Windows
- A phone with the World ID app installed (iOS or Android)
- An Orb-verified World ID
- Notifications enabled for the World ID app
One World ID can be linked to one Zoom account at a time.
App Installation Steps
Opening World ID for Zoom
World ID for Zoom is installed by your organization's IT Administrator.
When your organization's Zoom configuration allows it, the panel opens automatically when you join a meeting. If it doesn't open, open Apps in Zoom and select World ID for Zoom.
Step 1 — Connect your World ID
Your World ID must be Orb-verified to complete this step.
From the World ID app
- Open the World ID app and go to the For Humans tab.
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Tap Connect your Zoom account on the Zoom card, or tap Connect next to Zoom under Use your World ID with.
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On the Link your Zoom account screen, tap Sign in to Zoom.
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Your phone will ask "WorldID" Wants to Use "zoom.us" to Sign In. Tap Continue.
- Sign in to your enterprise Zoom account if you aren't already.
- Zoom will show what World ID is requesting. Tap Allow.
- You'll be returned to the World ID app.
From a Zoom meeting
- When you join a Zoom meeting, a QR code will appear automatically in the Zoom side panel.
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Scan the QR code with your phone's camera and follow the on-screen instructions.
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If you already have World ID app installed, the Zoom mini app will open for you to link your Zoom account.
- Tap Sign in to Zoom next to be redirected to Zoom. After a successful sign in on Zoom, you will be redirected back to World ID app.
Step 2 — After connecting World ID
If connection is successful:
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The Zoom card in the World ID app now shows Join a Zoom meeting, with the reminder: "Once in the meeting, follow the World ID prompts to share your Human Badge."
- You'll also be prompted to Enable notifications. You must enable notifications to receive World ID for Zoom authentication prompts on your phone. Notifications are used exclusively for authentications — not for any other product or marketing purposes.
If connection fails:
- You'll see: "Something went wrong — The connection couldn't be completed. Please try again."
- Tap Try again to retry, or Home screen to return later.
Using World ID for Zoom
During a Zoom meeting
Once connected, World ID for Zoom works automatically:
- When you join a meeting for the first time, or after your verification period has expired, the Zoom side panel displays: Confirm it's you.
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If the app can't capture a clear frame, you'll see We need a clearer frame. Hold still and try again. Face your camera directly, ensure good lighting, and hold still.
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Once a clear frame is captured, the side panel will prompt you to Continue in World ID app.
- You will receive a notification in the World ID app that prompts you to complete the authentication process.
- You'll be taken to the Confirm it's you screen. Follow the on-screen instructions to complete the selfie verification:
- Ensure even lighting across your face.
- Remove anything covering your face.
- Hold your device at eye level.
- Your status will appear as Pending on the Zoom side panel while the match is being confirmed.
- The app will process your match. You'll see It's a match! when successful. Tap Done.
- Once verified, a Human Badge appears next to your name, visible to all participants.
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A Human Badge option next to your name lets participants view your full authentication details.
The Human Badge on a participant's video tile.
Note: Your organization sets how often you need to verify. The default is every 24 hours, but it may be set to 7, 15, or 30 days. You will not be prompted again during that period. You must keep the World ID for Zoom app running in the Zoom side panel for your badge to remain visible on your video stream.
If you didn't receive the authentication notification
If the notification doesn't arrive, see I didn't receive the authentication notification.
Renewing your Human Badge
When your authentication period expires, yyour name shows Not Verified and a Renew your badge prompt appears above the participant list.
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Select Renew your badge.
- Turn your camera on if it isn't already — renewal can't run without it.
- On Confirm it's you, select Look into your camera.
- Follow the prompts to finish.
You can also renew from the Zoom card in the World ID app by tapping Renew badge.
What participants see
- A Human Badge on your video tile
- Your verification status in the participant list
- A certificate confirming your World ID for Zoom authentication when clicked
Note: Viewing the full certificate requires the World ID for Zoom app to be installed on the participant's Zoom client.
Check a participant's authentication status
In the participant list, each participant shows one of two statuses:
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Verified: the participant has completed World ID for Zoom authentication. Their Human Badge is visible to everyone in the meeting.
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Not Verified: the participant has not completed authentication yet.
Reporting an issue via Zoom
The World ID for Zoom app has a built-in Help panel in the Zoom side panel:
Report an issue: Submit a bug report directly from Zoom:
- Open the World ID for Zoom side panel in Zoom.
- Tap the Report an issue icon at the bottom left.
- Describe your issue in the text field.
- Check the box to confirm you agree to share the report and related verification data with TFH.
- Tap Submit.
Submitting a report sends diagnostic information for investigation. It does not start a support conversation. If you need a response, contact Enterprise Support separately. See World ID for Zoom - How to contact support
Removing the App / Disconnecting World ID from Zoom
Disconnect via the World ID app (mobile)
- Open the World ID app and go to the For Humans tab.
- Open the Zoom card.
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Tap your profile icon in the Zoom card, then Disconnect Zoom.
What happens when you disconnect:
- The connection between your World ID and your Zoom account is fully deleted.
- Your World ID for Zoom application will no longer work.
- Your Human Badge will no longer appear in meetings.
- No biometric data is stored — disconnecting removes all link records.
- You can reconnect at any time by repeating the setup process.
Remove the app from your Zoom account
- Go to marketplace.zoom.us.
- Click Manage → Added Apps.
- Find World ID for Zoom and click Remove.
- Confirm removal.
Note: Removing the app from the Zoom Marketplace does not delete the link between your Zoom account and your World ID. To fully delete all data, disconnect via the Zoom mini app in the World ID app first.
Troubleshooting
Turn on your camera
World ID for Zoom requires your camera to be enabled. If you see a "Turn on your camera" prompt, enable your camera in Zoom before or during the meeting.
Authentication failed
If you see this error:
- Tap Try again.
- Ensure your camera is on and your face is clearly visible.
- Make sure you are in good lighting.
- If the issue persists, contact support.
"Waiting for host" appears
If the side panel shows Waiting for host to activate World ID for Zoom:
- Confirm the meeting has started.
- Close and reopen the World ID for Zoom panel.
- If the message remains, submit a report.
The Human Badge doesn't appear
- Check that your camera is on. The badge can't display without a camera feed.
- Open Apps → World ID for Zoom to reopen the panel.
- If the badge still doesn't appear, submit a report or contact Enterprise Support. See World ID for Zoom - How to contact support
Connection failed — "Something went wrong"
If you see "Something went wrong — The connection couldn't be completed. Please try again":
- Tap Try again.
- Check your internet connection and make sure your World ID app is up to date.
- If the issue persists, tap Home screen and try again later.
I didn't receive the authentication notification
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In the Zoom side panel, tap Resend.
- Make sure notifications are enabled for the World ID app on your device.
- Make sure notifications are enabled for the Zoom mini app within the World ID app.
- If notifications remain disabled, open the World ID app and navigate to the Notification Center (bell icon) to start the authentication process manually.
- To scan a QR code in your mobile device to be redirected to your World ID app, select Confirm manually.
Notifications are disabled
If you see "Your notifications are disabled":
- Tap Go to Settings.
- Enable notifications for the World ID app in your device settings.
- Return to the app.
Could not match you
If you see a Could not match you error, face matching between your World ID and your live camera feed failed.
- Tap I Understand to try the flow again.
- Ensure your camera is on and your face is clearly visible and centered.
Authentication stuck on Pending
If your status remains Pending after completing live selfie in the World ID app, re-trigger authentication from the Zoom side panel or rejoin the meeting.
Using an external monitor
If face authentication is failing and you are using an external monitor, look directly at your laptop or primary camera instead. The app cannot capture a clear facial image if your camera cannot see your face directly.
Multiple or overlapping pop-ups
If a stale Open Zoom App modal is blocking the Connect World ID prompt, swipe or dismiss the old one to proceed. If you are a meeting host, you can reject duplicate pop-ups from the participants panel.
Frequently Asked Questions
Privacy & Data
Is my biometric data shared with Zoom?
No. The match runs entirely on your phone and your biometric data never leaves your device. Only a verification signal is shared with the World ID for Zoom application — nothing is shared with Zoom directly.
What information is shared with Zoom when I connect?
Only your World ID app username and your Unique Human verification status are shared.
Authentication & Meetings
Do I need to authenticate every time I join a meeting?
No. Your organization sets how often you need to verify. The default is every 24 hours, but it may be set to 7, 15, or 30 days. You will not be prompted again during that period.
What if my camera is off when I join a meeting?
World ID for Zoom requires your camera to be enabled to display your Human Badge. Enable your camera before or during the meeting to activate authentication.
Do I need to go through the full setup again when my authentication expires?
No. Re-authentication is just a quick face scan. No account setup needed.
Account & Setup
What is an Orb-verified World ID? What if I'm not Orb-verified?
An Orb-verified World ID carries a Proof of Human created when you visit a World Orb — a biometric device that verifies you are a real, unique person. World ID for Zoom requires Orb verification. If you are not yet Orb-verified, visit world.org to find an Orb location near you.
Can I use World ID for Zoom on multiple Zoom accounts?
Each World ID can only be connected to one Zoom account at a time. Disconnect from the current account first to switch. Note: disconnecting also deletes any existing authentication Human Badge.
Is World ID for Zoom available on all Zoom plans?
World ID for Zoom is currently available for Enterprise Zoom accounts only.
Is World ID for Zoom available on mobile Zoom?
World ID for Zoom is currently available on Zoom Desktop only. However, you will need your mobile device (iOS or Android) to complete the verification via the World ID app.
Does World ID for Zoom work on Linux?
No. it works on macOS and Windows only.
Can I use World ID on more than one device?
Yes. Once you have a login method set up, you can log in to the same World ID account on multiple devices, such as a work phone and a personal phone. Note that each device can only be linked to one account.
How do I back up my World ID?
World ID is backed up through login methods — iCloud and Google Drive backups are no longer supported. Go to Settings → Account in the World ID app to add a Passkey, Google account, or Apple account (iOS only). We recommend adding more than one. Learn more →
How do I restore my World ID on a new or different device?
Open the World ID app, tap Log In (not Sign Up), and select a login method you previously saved. Moving between iOS and Android is supported via a Google account login method. Note: Apple Passkeys cannot be used for cross-platform recovery, and passkey setup requires iOS 18 or later. Learn more →
Can I lose access to my World ID? What are my recovery options?
Yes — if you lose your device without a login method set up, your account cannot be recovered. World ID is self-custodial and our support team cannot restore access on your behalf. Recovery is only possible if you previously saved a login method (Passkey, Google, or Apple account). Learn more →
Troubleshooting & Support
Do other participants need World ID for Zoom installed to see my badge?
No. Your Human Badge is visible to all participants regardless of whether they have World ID for Zoom installed. However, participants who want to view your full authentication certificate must have the World ID for Zoom app running in their Zoom client.
Can I report a bug from within Zoom?
Yes — open the Help panel in the World ID for Zoom side panel and select "Report an issue."
What if authentication fails multiple times?
If repeated attempts fail: ensure even lighting, camera is on, and face is unobstructed. If problems persist, use the in-app bug report or contact support via World ID app (see Contact Support).
Why did I receive multiple authentication requests?
If multiple participants need to authenticate their humanity in the same Zoom meeting, the meeting host may receive multiple notifications. Each notification represents a separate authentication request for a participant.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why do I need to update my World ID?
Updating your World ID keeps it secure, private, and compatible with new features in World ID app. A quick reauthentication at an Orb ensures that only you can access your World ID through face authentication (Face Auth).
If you verified your World ID before the introduction of the Personal Custody Package (PCP) in March 2024, or if your Orb images don’t meet the quality requirements for Face Auth, you may be prompted in the app to reauthenticate at an Orb.
This update also:
- Enhances security and anti-fraud measures.
- Improves image quality to be compatible with Face Auth.
- Unlocks new features like World ID for Zoom.
- Ensures compatibility with upcoming World ID protocol upgrades.
In short, it protects your unique Proof of Human while unlocking the latest functionality in World ID app.
How does the update work?
You may see a message in World ID app, on the Home or Face Auth screen, prompting you to update your World ID. To reauthenticate:
- Find an Orb near you. Orb locations are walk-in — no appointment is needed. Check the location’s opening hours before you visit.
- At the Orb, scan the QR code shown in your app and follow the instructions on your phone.
- The Orb will take new, high-quality images of your eyes and face, which are encrypted and securely stored on your device – and only your device – within your PCP.
- Once complete, a confirmation message will appear.
If the Orb can’t scan your QR code, try increasing your screen brightness and avoiding glare. If you’ve already completed the update but still see the prompt, please wait up to 24 hours for the changes to sync.
Who needs to visit an Orb?
You may be asked to update your World ID if:
- You verified before the introduction of the Personal Custody Package (PCP) in March 2024, or
- The images captured during your original Orb verification aren’t of high enough quality for Face Auth.
If you don’t complete the update within 30 days of being notified, some features, such as using World ID for Zoom, may be temporarily unavailable. You can restore full access anytime by completing the update.
Is my privacy protected?
Yes. Updating your World ID is fully privacy-preserving. Neither World Foundation, Tools for Humanity (TFH), nor any third party has access to your World ID or PCP.
When you open World ID app, it simply checks locally whether your World ID is up to date.
If it’s not, you’ll see a message prompting you to visit an Orb. All of this happens on your device and your data never leaves it.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What is Face Authentication and how does it work?
What is Face Authentication?
Face Authentication, or Face Auth, helps confirm that the person using World ID app is the same person who previously verified at an Orb.
After you verify at an Orb and claim Proof of Human, World ID app may ask you to complete Face Authentication when you access certain features or need to confirm it’s still you. Face Authentication uses your phone’s camera to compare your face with the reference image associated with your Orb verification. This helps protect your World ID from unauthorized access.
Face Authentication is not a World ID Proof. It does not prove your identity to another app, and it is not the same as Proof of Presence. Proof of Presence lets you prove you’re present with just a selfie. Face Authentication helps you authenticate to your own Orb-verified World ID.
How does it work?
Orb verification: First, you verify in person at an Orb and claim Proof of Human. During this process, the Orb captures images of your face and eyes to verify that you are a unique human.
Face Authentication: Later, World ID app may ask you to complete a face match. Using your phone’s front camera, the app checks whether the person using the app matches the reference from your Orb verification.
Access confirmed: If the match succeeds, you can continue to the feature or action you were trying to use.
This all happens on your device. No images or biometric data leave your phone.
Using Face Authentication
Before starting the Face Authentication process, the app will prompt you to prepare:
- Ensure there's even lighting on your face
- Remove glasses, hats, or any face coverings
- Hold your phone at eye level
Once you tap Start, the camera will open and begin checking.
During the scan, the app will give you real-time guidance if it detects a problem. For example:
- "Center your face in the frame" — adjust your position so your face is fully visible in the oval
- "Turn your face to directly face the camera" — face straight ahead
- "Remove your glasses" or "Remove anything covering your face" — glasses, masks, hair, or hands can interfere with the check
- "Lighting is too bright / too dim" — move to a location with more even, moderate light
- "Ensure only you are in the frame" — only the person being verified should be visible to the camera
- "Hold your phone steady and ensure the camera is clean" — motion blur or a dirty lens can cause the check to fail
Once the check is complete, the screen will confirm whether the authentication succeeded. If it fails, you will be able to retry.
What can I do if Face Authentication fails?
Please try the following before retrying:
- Make sure your World ID app is up to date
- Ensure even, moderate lighting by avoiding very bright sunlight or dim rooms
- Remove glasses, hats, masks, or anything covering your face
- Make a neutral expression and keep your eyes open
- Hold your phone steady at eye level and ensure the camera lens is clean
- Make sure only you are in the camera frame
- Restart your device and try again
- Disable any VPN if in use
- Turn off power saving mode on your device, as this can affect camera performance
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.