World ID for Zoom
How do I use World ID for Zoom?
What is World ID for Zoom?
World ID for Zoom app that uses World ID verification to confirm you are a real, unique person on video calls. Key features:
- Proof of Human in every Zoom meeting — verified by the Orb
- Authenticates on join, automatically — no manual action needed during meetings
- Live selfie, on-device match — privacy-first verification without oversharing
- Everyone in the meeting can see who is verified via the secure Human Badge
See it in action
Watch a quick overview of how World ID for Zoom works in a meeting:
Getting Started
Prerequisites
- The World ID app installed on your mobile device (iOS or Android)
- An Orb-verified World ID
- Notifications enabled for the World ID app on your device
Note: World ID for Zoom is currently available on Zoom Desktop only. You will need your mobile device to complete the process via World ID app.
App Installation Steps
Note: World ID for Zoom is installed by your organization's IT Administrator from the Zoom Marketplace. Once installed, the app will appear automatically in your Zoom side panel — no action needed on your end.
Step 1 — Connect your World ID
Your World ID must be Orb-verified to complete this step.
Option A — Via QR code
- When you join a Zoom meeting, a QR code will appear automatically in the Zoom side panel.
- Scan the QR code with your phone's camera and follow the on-screen instructions.
- The Zoom mini app will open, showing two steps: Connect your World ID and Sign in to your Zoom.
- Tap Connect your World ID.
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Tap Sign in to Zoom next to be redirected to Zoom. After a successful sign in on Zoom, you will be redirected back to World ID app and see the You're connected screen.
Option B — Via the World ID app
- Open the World ID app on your mobile device.
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Search for Zoom in Mini Apps.
- Tap Get to open the app.
- On the Get Started screen, tap Connect your World ID and Sign in to your Zoom.
- Tap Connect your World ID.
- Tap Sign in to Zoom next to be redirected to Zoom. After a successful sign in on Zoom, you will be redirected back to World ID app and see the You're connected screen.
Step 2 — After connecting World ID
If connection is successful:
- You'll see a "You're connected" screen.
- You'll be prompted to Enable notifications. You must enable notifications to receive World ID for Zoom authentication prompts on your phone. Notifications are used exclusively for authentications — not for any other product or marketing purposes.
- Tap Open Zoom App to return to Zoom.
If connection fails:
- You'll see: "Something went wrong — The connection couldn't be completed. Please try again."
- Tap Try again to retry, or Home screen to return later.
Step 3 — Sign in to Zoom (first time only)
If you're not already signed in to Zoom:
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You'll be redirected to the Zoom sign-in page in your browser.
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Sign in using your enterprise Zoom account.
- Once signed in, your World ID for Zoom connection is complete.
Using World ID for Zoom
During a Zoom meeting
Once connected, World ID for Zoom works automatically:
- When you join a meeting for the first time, or after your authentication has expired (every 24 hours), the Zoom side panel displays: Prove you're a real human.
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If the app can't capture a clear frame, you'll see We need a clearer frame. Hold still and try again. Face your camera directly, ensure good lighting, and hold still.
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Once a clear frame is captured, the side panel will prompt you to Continue in World ID app.
- You will receive a notification in the World ID app that prompts you to complete the authentication process.
- You'll be taken to the Confirm it's you screen. Follow the on-screen instructions to complete the selfie verification:
- Ensure even lighting across your face.
- Remove anything covering your face.
- Hold your device at eye level.
- Your status will appear as Pending on the Zoom side panel while the match is being confirmed.
- The app will process your match. You'll see It's a match! when successful. Tap Done.
- Once verified, a Human Badge appears next to your name, visible to all participants.
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A Human Badge option next to your name lets participants view your full authentication details.
The Human Badge on a participant's video tile.
Note: Your authentication persists for 24 hours across all your Zoom meetings. You will not be prompted to authenticate again during that time. You must keep the World ID for Zoom app running in the Zoom side panel for your badge to remain visible on your video stream.
If you didn't receive the authentication notification
- In the Zoom side panel, tap Resend to send the authentication notification to your phone again.
- If you have notifications disabled, open the World ID app and navigate to the Notification Center (bell icon) to manually start the authentication process.
What participants see
- A Human Badge on your video tile
- Your verification status in the participant list
- A certificate confirming your World ID for Zoom authentication when clicked
Note: Viewing the full certificate requires the World ID for Zoom app to be installed on the participant's Zoom client.
Check a participant's authentication status
In the participant list, each participant shows one of two statuses:
- Verified: the participant has completed World ID for Zoom authentication. Their Human Badge is visible to everyone in the meeting.
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Not Verified: the participant has not completed authentication yet.
Reporting an issue via Zoom
The World ID for Zoom app has a built-in Help panel in the Zoom side panel:
Report an issue: Submit a bug report directly from Zoom:
- Open the World ID for Zoom side panel in Zoom.
- Tap the Report an issue icon at the bottom left.
- Describe your issue in the text field.
- Check the box to confirm you agree to share the report and related verification data with TFH.
- Tap Submit.
Removing the App / Disconnecting World ID from Zoom
Disconnect via the World ID app (mobile)
- Open the World ID app on your mobile device.
- Navigate to the Zoom mini app.
- From the "You're connected" screen, tap Disconnect.
- A confirmation prompt will appear: "Are you sure you want to disconnect your Zoom account?"
- Tap Disconnect to confirm.
What happens when you disconnect:
- The connection between your World ID and your Zoom account is fully deleted.
- Your World ID for Zoom application will no longer work.
- Your Human Badge will no longer appear in meetings.
- No biometric data is stored — disconnecting removes all link records.
- You can reconnect at any time by repeating the setup process.
Remove the app from your Zoom account
- Go to marketplace.zoom.us.
- Click Manage → Added Apps.
- Find World ID for Zoom and click Remove.
- Confirm removal.
Note: Removing the app from the Zoom Marketplace does not delete the link between your Zoom account and your World ID. To fully delete all data, disconnect via the Zoom mini app in the World ID app first.
Troubleshooting
Turn on your camera
World ID for Zoom requires your camera to be enabled. If you see a "Turn on your camera" prompt, enable your camera in Zoom before or during the meeting.
Authentication failed
If you see this error:
- Tap Try again.
- Ensure your camera is on and your face is clearly visible.
- Make sure you are in good lighting.
- If the issue persists, contact support.
Waiting for host to enable World ID for Zoom
If you see Waiting for host to activate World ID for Zoom, the meeting host needs to activate it for the meeting. Contact the meeting host directly if this is unexpected.
Connection failed — "Something went wrong"
If you see "Something went wrong — The connection couldn't be completed. Please try again":
- Tap Try again.
- Check your internet connection and make sure your World ID app is up to date.
- If the issue persists, tap Home screen and try again later.
I didn't receive the authentication notification
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In the Zoom side panel, tap Resend.
- Make sure notifications are enabled for the World ID app on your device.
- Make sure notifications are enabled for the Zoom mini app within the World ID app.
- If notifications remain disabled, open the World ID app and navigate to the Notification Center (bell icon) to start the authentication process manually.
Notifications are disabled
If you see "Your notifications are disabled":
- Tap Go to Settings.
- Enable notifications for the World ID app in your device settings.
- Return to the app.
Could not match you
If you see a Could not match you error, face matching between your World ID and your live camera feed failed.
- Tap I Understand to try the flow again.
- Ensure your camera is on and your face is clearly visible and centered.
Authentication stuck on Pending
If your status remains Pending after completing live selfie in the World ID app, re-trigger authentication from the Zoom side panel or rejoin the meeting.
Using an external monitor
If face authentication is failing and you are using an external monitor, look directly at your laptop or primary camera instead. The app cannot capture a clear facial image if your camera cannot see your face directly.
Multiple or overlapping pop-ups
If a stale Open Zoom App modal is blocking the Connect World ID prompt, swipe or dismiss the old one to proceed. If you are a meeting host, you can reject duplicate pop-ups from the participants panel.
Frequently Asked Questions
Privacy & Data
Is my biometric data shared with Zoom?
No. The match runs entirely on your phone and your biometric data never leaves your device. Only a verification signal is shared with the World ID for Zoom application — nothing is shared with Zoom directly.
What information is shared with Zoom when I connect?
Only your World ID app username and your Unique Human verification status are shared.
Authentication & Meetings
Do I need to authenticate every time I join a meeting?
No. Once verified, your verification persists for 24 hours across all your Zoom meetings. You will not be prompted to authenticate again during that time.
What if my camera is off when I join a meeting?
World ID for Zoom requires your camera to be enabled to display your Human Badge. Enable your camera before or during the meeting to activate authentication.
Do I need to remove my glasses?
No, face authentication works with glasses on.
Do I need to go through the full setup again when my authentication expires?
No. Re-authentication is just a quick face scan. No account setup needed.
Account & Setup
What is an Orb-verified World ID? What if I'm not Orb-verified?
An Orb-verified World ID carries a Proof of Human created when you visit a World Orb — a biometric device that verifies you are a real, unique person. World ID for Zoom requires Orb verification. If you are not yet Orb-verified, visit world.org to find an Orb location near you.
Can I use World ID for Zoom on multiple Zoom accounts?
Each World ID can only be connected to one Zoom account at a time. Disconnect from the current account first to switch. Note: disconnecting also deletes any existing authentication Human Badge.
Is World ID for Zoom available on all Zoom plans?
World ID for Zoom is currently available for Enterprise Zoom accounts only.
Is World ID for Zoom available on mobile Zoom?
World ID for Zoom is currently available on Zoom Desktop only. However, you will need your mobile device (iOS or Android) to complete the verification via the World ID app.
Does World ID for Zoom work on Linux?
No. it works on macOS and Windows only.
Can I use World ID on more than one device?
Yes. Once you have a login method set up, you can log in to the same World ID account on multiple devices, such as a work phone and a personal phone. Note that each device can only be linked to one account.
How do I back up my World ID?
World ID is backed up through login methods — iCloud and Google Drive backups are no longer supported. Go to Settings → Account in the World ID app to add a Passkey, Google account, or Apple account (iOS only). We recommend adding more than one. Learn more →
How do I restore my World ID on a new or different device?
Open the World ID app, tap Log In (not Sign Up), and select a login method you previously saved. Moving between iOS and Android is supported via a Google account login method. Note: Apple Passkeys cannot be used for cross-platform recovery, and passkey setup requires iOS 18 or later. Learn more →
Can I lose access to my World ID? What are my recovery options?
Yes — if you lose your device without a login method set up, your account cannot be recovered. World ID is self-custodial and our support team cannot restore access on your behalf. Recovery is only possible if you previously saved a login method (Passkey, Google, or Apple account). Learn more →
Troubleshooting & Support
Do other participants need World ID for Zoom installed to see my badge?
No. Your Human Badge is visible to all participants regardless of whether they have World ID for Zoom installed. However, participants who want to view your full authentication certificate must have the World ID for Zoom app running in their Zoom client.
Can I report a bug from within Zoom?
Yes — open the Help panel in the World ID for Zoom side panel and select "Report an issue."
What if authentication fails multiple times?
If repeated attempts fail: ensure even lighting, camera is on, and face is unobstructed. If problems persist, use the in-app bug report or contact support via World ID app (see Contact Support).
Why did I receive multiple authentication requests?
If multiple participants need to authenticate their humanity in the same Zoom meeting, the meeting host may receive multiple notifications. Each notification represents a separate authentication request for a participant.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why do I need to update my World ID?
Updating your World ID keeps it secure, private, and compatible with new features in World ID app. A quick reauthentication at an Orb ensures that only you can access your World ID through face authentication (Face Auth).
If you verified your World ID before the introduction of the Personal Custody Package (PCP) in March 2024, or if your Orb images don’t meet the quality requirements for Face Auth, you may be prompted in the app to reauthenticate at an Orb.
This update also:
- Enhances security and anti-fraud measures.
- Improves image quality to be compatible with Face Auth.
- Unlocks new features like World ID for Zoom.
- Ensures compatibility with upcoming World ID protocol upgrades.
In short, it protects your unique Proof of Human while unlocking the latest functionality in World ID app.
How does the update work?
You may see a message in World ID app, on the Home or Face Auth screen, prompting you to update your World ID. To reauthenticate:
- Find an Orb near you. Orb locations are walk-in — no appointment is needed. Check the location’s opening hours before you visit.
- At the Orb, scan the QR code shown in your app and follow the instructions on your phone.
- The Orb will take new, high-quality images of your eyes and face, which are encrypted and securely stored on your device – and only your device – within your PCP.
- Once complete, a confirmation message will appear.
If the Orb can’t scan your QR code, try increasing your screen brightness and avoiding glare. If you’ve already completed the update but still see the prompt, please wait up to 24 hours for the changes to sync.
Who needs to visit an Orb?
You may be asked to update your World ID if:
- You verified before the introduction of the Personal Custody Package (PCP) in March 2024, or
- The images captured during your original Orb verification aren’t of high enough quality for Face Auth.
If you don’t complete the update within 30 days of being notified, some features, such as using World ID for Zoom, may be temporarily unavailable. You can restore full access anytime by completing the update.
Is my privacy protected?
Yes. Updating your World ID is fully privacy-preserving. Neither World Foundation, Tools for Humanity (TFH), nor any third party has access to your World ID or PCP.
When you open World ID app, it simply checks locally whether your World ID is up to date.
If it’s not, you’ll see a message prompting you to visit an Orb. All of this happens on your device and your data never leaves it.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
What is Face Authentication and how does it work?
What is Face Authentication?
Face Authentication, or Face Auth, helps confirm that the person using World ID app is the same person who previously verified at an Orb.
After you verify at an Orb and claim Proof of Human, World ID app may ask you to complete Face Authentication when you access certain features or need to confirm it’s still you. Face Authentication uses your phone’s camera to compare your face with the reference image associated with your Orb verification. This helps protect your World ID from unauthorized access.
Face Authentication is not a World ID Proof. It does not prove your identity to another app, and it is not the same as Proof of Presence. Proof of Presence lets you prove you’re present with just a selfie. Face Authentication helps you authenticate to your own Orb-verified World ID.
How does it work?
Orb verification: First, you verify in person at an Orb and claim Proof of Human. During this process, the Orb captures images of your face and eyes to verify that you are a unique human.
Face Authentication: Later, World ID app may ask you to complete a face match. Using your phone’s front camera, the app checks whether the person using the app matches the reference from your Orb verification.
Access confirmed: If the match succeeds, you can continue to the feature or action you were trying to use.
This all happens on your device. No images or biometric data leave your phone.
Using Face Authentication
Before starting the Face Authentication process, the app will prompt you to prepare:
- Ensure there's even lighting on your face
- Remove glasses, hats, or any face coverings
- Hold your phone at eye level
Once you tap Start, the camera will open and begin checking.
During the scan, the app will give you real-time guidance if it detects a problem. For example:
- "Center your face in the frame" — adjust your position so your face is fully visible in the oval
- "Turn your face to directly face the camera" — face straight ahead
- "Remove your glasses" or "Remove anything covering your face" — glasses, masks, hair, or hands can interfere with the check
- "Lighting is too bright / too dim" — move to a location with more even, moderate light
- "Ensure only you are in the frame" — only the person being verified should be visible to the camera
- "Hold your phone steady and ensure the camera is clean" — motion blur or a dirty lens can cause the check to fail
Once the check is complete, the screen will confirm whether the authentication succeeded. If it fails, you will be able to retry.
What can I do if Face Authentication fails?
Please try the following before retrying:
- Make sure your World ID app is up to date
- Ensure even, moderate lighting by avoiding very bright sunlight or dim rooms
- Remove glasses, hats, masks, or anything covering your face
- Make a neutral expression and keep your eyes open
- Hold your phone steady at eye level and ensure the camera lens is clean
- Make sure only you are in the camera frame
- Restart your device and try again
- Disable any VPN if in use
- Turn off power saving mode on your device, as this can affect camera performance
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.