If you couldn't find the answers you were looking for and are still having trouble with a specific issue, here's how to get help.
In-App Support (Recommended)
The fastest way to get help is through the World ID app. Follow these steps:
- Open the World ID app on your mobile device
- Tap your Profile icon on the top left corner of the screen
- Select Support
- Tap the headset icon to proceed
Be sure to share as much detail as you can, and provide any screenshots that will help describe your issue.
⏱️ Our support team is available 24 hours a day, 7 days a week. We aim for a first response within 2 minutes.
Report an issue from within Zoom
You can also report bugs or issues directly from the World ID for Zoom app inside Zoom:
- Open the World ID for Zoom side panel in Zoom.
- Tap Report an issue.
- Describe your issue in the text field.
- Check the box to confirm you agree to share the report and related verification data with TFH.
- Tap Submit.
Community & Knowledge Base
Have a general question or want to connect with other users?
- 📖 Help Center: Browse articles and guides at https://world-id.support.world.org
What's not supported
- Zoom-specific account issues: Please contact Zoom Support directly
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