If you're switching to a new device and want to ensure a smooth transition of your account without issues, follow these steps:

Before Switching Phones

1. Manage Account Access in Settings

Ensure that you have at least one login method to your account on your old phone.

This ensures your account details are saved securely and can be restored on your new device.

Important: Switching to a new phone without setting up a login method means you can’t recover your account later. Please add at least one login method before moving to your new device.

2. Remove World ID App from your old phone.

Delete World ID App from your old phone. Only do this once you're completely sure that you have successfully added at least one login method to your account.

Warning

• World ID App does not have access to passwords or passkeys.
• If you're using an Apple passkey as a login method and you're moving your account to an Android device: 
  • Please note that Apple passkeys do not work on Android devices. This means you won’t be able to use your Apple-generated passkey to log in on an Android phone.
  • Before switching devices, make sure you have at least one other login method added to your World ID App account so you don’t lose access.

A passkey is a way to sign in using your face, fingerprint, or device PIN — no password needed.

Move Your Account to a New Phone

Follow the steps listed below once you install World ID App on the new device.

1. Open World ID App and Select Log In.

After ticking the box accepting Terms and Conditions, always choose the option to log in to an existing account. It is very important that you do not select "I am a new user", which will force you to create a new account and prevent you from restoring your old account.

2. Choose an Account Access Method.

Select the applicable method you'd like to use for restoration from the list provided, and follow the screen prompts to complete the login process.

3. Restore Access

If your chosen method is found to be linked to an existing World ID account, your account will be restored on your new device.

Troubleshooting

If you're having trouble signing into your World ID App account, please visit this article for more information: How do I recover access to my account?

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