Account Access & Recovery
How do I recover access to my account?
Important: We strongly recommend setting up a sign-in method as soon as you create your World ID App account. For instructions, see How do I sign in to my account?
Login Steps
1. Open World ID App and tick the box to agree with Terms and Conditions.
2. Tap Log in. Always choose this option to sign in to an existing account.
3. Choose one of the available recovery methods to continue:
- Passkey
- Apple
4. Follow the steps shown on screen to complete the log in process:
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Passkey: Use the passkey connected to the Google Account or iCloud Keychain that you linked to your World ID App account as a login method.
Note: Google Passkeys are designed for cross-platform use through Google Password Manager and Chrome, while Apple Passkeys are built into iCloud Keychain and primarily sync across Apple devices. Google Passkeys are now usable on iOS, but Apple Passkeys are not natively supported on Android devices.
- Apple: Sign in using the Apple ID that you linked as a login method.
- Google: Choose or add the correct Google account to sign in to your World ID App.
| 1 - Passkey | 2 - Apple | 3 - Google |
|---|---|---|
- Once you select the correct login method, you’ll see a screen confirming that your account is ready to use. This restoration process may take a few minutes—please don’t close the app.
Troubleshooting
Select a scenario from the options shown below to follow the applicable troubleshooting instructions.
I want to move my account to a new phone.
If you're trying to restore access on a new device while still having access to your account on another one, please follow the steps in this article: How do I move my account to a new phone?
I set an Apple passkey as my login method, and I want to restore my account on an Android phone.
Apple Passkeys are not natively supported on Android. You may try these options instead:
- Restoring access to your account using another iOS device.
- If you added more than one login method to your account settings, try using your Apple or Google options to sign in.
I forgot my password/passkey.
World ID App does not have access to your password or passkeys, which means our Support team cannot reset or recover them on your behalf. Try logging in using any other login method previously added to your account (Apple or Google Account).
My account was not found.
If your selected login method is not found or linked to an existing account, try a different method. If you've never created a World ID App account, you may choose that option instead.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why can I only have one account linked to my device?
One of the measures implemented to protect your account and personal information is limiting each device to a single World ID App account.
The limitation of one account per device is a crucial security measure designed to protect your personal information, prevent fraud, and ensure that each user's account remains secure and verified. We understand that this may cause some inconvenience, but it's a necessary step to maintain the safety and integrity of our platform.
What to Do If You Encounter Issues with Multiple Accounts
If our system detects that your device has been previously associated with another World ID App account, you may encounter issues when trying to log in or verify a new account. Here's what you can do:
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Log in to Your Verified Account:
- If you already have a verified account, please log in to that account. This ensures that you continue using the account that is already tied to your device.
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Restore Your Existing Account:
- If you’ve lost access to your verified account, try restoring it by using any of the login options you’ve previously set up in your account settings.
Important: We strongly recommend adding a login method in advance to avoid permanent loss of access. Please refer to this article for more details: How do I recover access to my account?
Can I log in to my existing account on a new device?
Yes. If you’re changing devices, you can log in to your existing account using your credentials. Follow the instructions outlined here.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
Why can't you recover my account or change passwords on my behalf?
Understanding Data Storage Rules and Account Recovery Limitations
Your security and privacy are our top priorities. To maintain the highest level of security, we have implemented strict data storage rules that ensure your personal information and account details remain under your control.
Here's why we cannot assist you with recovering accounts on your behalf:
1. Non-Custodial Account Structure
World ID App operates as a non-custodial service, which means that we do not have access to your private keys, passkeys, passwords, or any other sensitive information associated with your account. This ensures that only you have control over your account, but it also means that if you lose your passwords, passkeys or private keys, we cannot recover them for you.
Key Points:
- Your Keys, Your Control: Since we don’t store your private keys, passkeys, or passwords, you are the only one who can manage access to your account.
- No Backdoor Access: Our system is designed without any backdoor or administrative access to user accounts, making it impossible for us to intervene directly.
2. User Responsibility
Because of our non-custodial model, it’s essential that you take responsibility for securing your own account information. We strongly recommend enabling all available security features to help protect your account.
3. What You Can Do
If you find yourself locked out of your account, here’s what you can do:
- Use a Saved Login Method: If you have set up a login method in your account settings, you can use it to recover your account.
- Verification Through Orb: Our team has implemented Orb verification as an additional method for account recovery.
- Refer to the following article for detailed information: How do I recover access to my account?
4. How We Help
While we cannot recover your account for you, we are here to guide you through the steps you can take to protect your account and troubleshoot issues:
- Help Center: Visit other articles in our Help Center for detailed information on account security and recovery options.
- Support Team: Contact our support team for guidance on how to secure your account and prevent future issues.
By empowering you with full control over your account, we help ensure that your data remains secure. Remember to use all available security features and keep your account information safe.
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
I'm having trouble logging in to my account.
Login issues
If you’re having trouble logging in, check the following:
- You have only one verified account.
- Your device is linked to only one account.
The app does not support multiple accounts for security reasons.
Then try:
- Fully closing and reopening the app
- Updating to the latest app version
Restoring Access
You can restore access using any login method previously saved in your account settings.
Before attempting recovery:
- Make sure you’ve added at least one access method
- Learn more here: How do I sign in to my account?
We strongly recommend adding at least one access method before taking further action.
For more details on account restoration, please visit this article: How do I recover access to my account?
To restore account access on a new device, see: How do I move my account to a new phone?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.
How do I move my account to a new phone?
If you're switching to a new device and want to ensure a smooth transition of your account without issues, follow these steps:
Before Switching Phones
1. Manage Account Access in Settings
Ensure that you have at least one login method to your account on your old phone.
This ensures your account details are saved securely and can be restored on your new device.
Important: Switching to a new phone without setting up a login method means you can’t recover your account later. Please add at least one login method before moving to your new device.
2. Remove World ID App from your old phone.
Delete World ID App from your old phone. Only do this once you're completely sure that you have successfully added at least one login method to your account.
Warning
- World ID App does not have access to passwords or passkeys.
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If you're using an Apple passkey as a login method and you're moving your account to an Android device:
- Please note that Apple passkeys do not work on Android devices. This means you won’t be able to use your Apple-generated passkey to log in on an Android phone.
- Before switching devices, make sure you have at least one other login method added to your World ID App account so you don’t lose access.
A passkey is a way to sign in using your face, fingerprint, or device PIN — no password needed.
Move Your Account to a New Phone
Follow the steps listed below once you install World ID App on the new device.
1. Open World ID App and Select Log In.
After ticking the box accepting Terms and Conditions, always choose the option to log in to an existing account. It is very important that you do not select "I am a new user", which will force you to create a new account and prevent you from restoring your old account.
2. Choose an Account Access Method.
Select the applicable method you'd like to use for restoration from the list provided, and follow the screen prompts to complete the login process.
3. Restore Access
If your chosen method is found to be linked to an existing World ID account, your account will be restored on your new device.
Troubleshooting
If you're having trouble signing into your World ID App account, please visit this article for more information: How do I recover access to my account?
Translations may differ slightly from the original English content. For the most accurate information, please refer to the article's English version if any discrepancies occur.