Login issues
If you’re having trouble logging in, check the following:
- You have only one verified account.
- Your device is linked to only one account.
The app does not support multiple accounts for security reasons.
Then try:
- Fully closing and reopening the app
- Updating to the latest app version
Restoring Access
You can restore access using any login method previously saved in your account settings.
Before attempting recovery:
- Make sure you’ve added at least one access method
- Learn more here: How do I sign in to my account?
Important: Only reinstall the app if the Support team specifically instructs you to do so. Deleting and reinstalling the app may interfere with account recovery and could cause additional access issues.
We strongly recommend adding at least one access method before taking further action.
For more details on account restoration, please visit this article: How do I recover access to my account?
To restore account access on a new device, see: How do I move my account to a new phone?
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